Privacy Policy

1. Introduction

Welcome to the uno189 Privacy Policy. This document explains how uno189 ("we," "us," or "our") collects, uses, stores, and protects your personal information when you use our online gaming platform and services. We are committed to protecting your privacy and ensuring the security of your personal data in compliance with international data protection standards and best practices.

By registering an account on uno189, accessing our website at uno189.cam, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please do not use our services.

This Privacy Policy applies to all users of uno189 services, including players from Indonesia who access our platform for online gaming, sports betting, and casino entertainment. We recognize the importance of protecting personal information, particularly in the context of financial transactions and gaming activities, and we have implemented robust security measures to safeguard your data.

2. Information We Collect

uno189 collects various types of information to provide, maintain, and improve our services, ensure platform security, comply with legal obligations, and enhance your gaming experience. The information we collect falls into the following categories:

2.1 Personal Identification Information

When you register an account on uno189, we collect personal identification information including:

• Full legal name as it appears on your government-issued identification
• Date of birth to verify you meet the minimum age requirement of 21 years
• Gender for account personalization and regulatory compliance
• Nationality and country of residence to confirm eligibility for our services
• Government-issued ID number (KTP or passport number) for identity verification (KYC)
• Residential address including street, city, postal code, and province
• Email address for account communications and notifications
• Mobile phone number for account security and customer support

2.2 Financial Information

To process deposits and withdrawals, we collect financial information including:

• Bank account details (bank name, account number, account holder name) for BCA, BRI, BNI, Mandiri, and other Indonesian banks
• E-wallet account information for OVO, DANA, GoPay, ShopeePay, and other payment methods
• Transaction history including deposit amounts, withdrawal requests, timestamps, and payment method used
• Payment verification documents such as bank statements or e-wallet screenshots to confirm payment method ownership

Note: uno189 does not store full credit card numbers or CVV codes. Payment processing is handled through secure third-party payment gateways that are PCI-DSS compliant.

2.3 Usage and Activity Data

We automatically collect information about your interactions with our platform:

• Gaming activity: Games played, bets placed, bet amounts, wins, losses, and session duration
• Login information: Login timestamps, IP addresses, device identifiers, and browser types
• Navigation data: Pages visited, features used, buttons clicked, and time spent on each page
• Device information: Operating system, browser version, screen resolution, and device type (desktop, mobile, tablet)
• Location data: IP address-based geolocation to verify you are accessing from an eligible jurisdiction

2.4 Communications Data

We retain records of your communications with uno189 customer support, including:

• Live chat transcripts
• Email correspondence
• WhatsApp messages sent to our support number
• In-app messaging history
• Feedback and survey responses

2.5 Verification Documents

For Know Your Customer (KYC) and anti-money laundering compliance, we collect copies of:

• Government-issued photo identification (Indonesian KTP, passport, or driver's license)
• Proof of address documents (utility bills, bank statements, or government correspondence dated within the last 3 months)
• Selfie photographs holding your identification document for facial verification

3. How We Use Your Data

uno189 uses the information we collect for the following purposes:

3.1 Account Management and Service Provision

• Creating and maintaining your gaming account
• Processing deposits and withdrawals
• Verifying your identity and age to comply with legal requirements
• Providing customer support and responding to your inquiries
• Managing your VIP tier status and loyalty rewards

3.2 Security and Fraud Prevention

• Detecting and preventing fraudulent activity, money laundering, and other illegal activities
• Monitoring for collusion, bonus abuse, and violations of our Terms and Conditions
• Protecting against unauthorized account access and identity theft
• Investigating disputes and resolving player complaints

3.3 Regulatory Compliance

• Complying with legal obligations under international gaming regulations
• Responding to lawful requests from regulatory authorities, law enforcement, or courts
• Maintaining records required by anti-money laundering and responsible gaming regulations
• Conducting audits and reporting as required by licensing authorities

3.4 Marketing and Communications

• Sending promotional offers, bonuses, and tournament announcements (with your consent)
• Notifying you of account activity, deposits, withdrawals, and important updates
• Personalizing your gaming experience based on your preferences and activity
• Conducting market research and gathering feedback to improve our services

3.5 Platform Improvement

• Analyzing usage patterns to optimize platform performance and user experience
• Testing new features and games
• Identifying and fixing technical issues
• Developing new services and improving existing offerings

3.6 Responsible Gaming

• Monitoring player behavior for signs of problem gambling
• Implementing self-exclusion and deposit limit tools
• Providing reality checks and session time reminders
• Offering support resources and intervention when necessary

4. Data Sharing and Disclosure

uno189 does not sell your personal information to third parties. However, we may share your data with the following categories of recipients under specific circumstances:

4.1 Payment Processors

We share necessary financial information with third-party payment processors to facilitate deposits and withdrawals via Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay, ShopeePay). These processors operate under strict data protection agreements and are required to use your information solely for transaction processing.

4.2 Identity Verification Services

We use third-party identity verification services to conduct KYC checks and validate your government-issued identification. These services access your identification documents and personal information solely for verification purposes and do not retain your data beyond the verification process.

4.3 Gaming Software Providers

We share limited gameplay data with game developers and software providers (such as slot manufacturers and live dealer studios) to enable game functionality, calculate RTP, and maintain game integrity. This data is anonymized wherever possible and does not include your personal identification information.

4.4 Legal and Regulatory Authorities

We may disclose your information to regulatory bodies, law enforcement agencies, or courts when required by law, in response to legal processes (such as subpoenas or court orders), or to protect our legal rights and the safety of our users.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

5. Data Security Measures

uno189 implements industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

5.1 Encryption

All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology. This ensures that your login credentials, financial information, and personal data are protected during transmission. Sensitive data stored on our servers is encrypted at rest using AES-256 encryption.

5.2 Access Controls

Access to personal information is restricted to authorized uno189 employees and contractors who need the information to perform their job duties. All personnel with access to personal data are bound by confidentiality agreements and receive regular training on data protection best practices.

5.3 Secure Infrastructure

Our servers are hosted in secure data centers with physical security measures including 24/7 surveillance, biometric access controls, and environmental monitoring. We use firewalls, intrusion detection systems, and regular security audits to protect against cyber threats.

5.4 Regular Security Audits

We conduct regular internal and third-party security audits to identify and address potential vulnerabilities. Our systems undergo penetration testing and vulnerability assessments to ensure ongoing security.

5.5 Incident Response

In the unlikely event of a data breach, we have an incident response plan to contain the breach, assess the impact, notify affected users, and implement corrective measures. We will notify you within 72 hours if we discover a breach that affects your personal information.

6. Cookies and Tracking Technologies

uno189 uses cookies and similar tracking technologies to enhance your browsing experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on subsequent visits.

6.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic platform functionality, login, and session management	Session or up to 30 days
Performance Cookies	Collect anonymous data on page load times, errors, and user flows	Up to 2 years
Functional Cookies	Remember your preferences, language settings, and recent searches	Up to 1 year
Marketing Cookies	Track campaign effectiveness and deliver personalized promotions	Up to 90 days

6.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may affect platform functionality, including the ability to log in or play games. Disabling performance and marketing cookies will not impact core functionality but may reduce the personalization of your experience.

7. Your Privacy Rights

As a uno189 user, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.

7.2 Right to Correction

If any of your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most information directly through your account settings, or contact customer support for assistance.

7.3 Right to Deletion

You may request deletion of your personal information, subject to our legal obligations to retain certain records for regulatory compliance, fraud prevention, and dispute resolution. We will delete your data within 90 days of account closure, except for information we are legally required to retain.

7.4 Right to Object

You have the right to object to processing of your personal information for marketing purposes. You can opt out of promotional emails by clicking the unsubscribe link in any marketing email or adjusting your communication preferences in your account settings.

7.5 Right to Data Portability

You have the right to receive your personal data in a portable format and transmit it to another service provider. We will provide your data in CSV or JSON format upon request.

7.6 Right to Withdraw Consent

Where we process your data based on consent, you have the right to withdraw that consent at any time. This does not affect the lawfulness of processing before consent was withdrawn.

To exercise any of these rights, please contact our customer support team at [email protected] (displayed as plain text). We will respond to your request within 30 days.

8. Data Retention

uno189 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations. Our retention periods are as follows:

• Account Information: Retained for the duration of your account plus 7 years after closure for regulatory compliance
• Transaction Records: Retained for 7 years after the transaction date for financial auditing and anti-money laundering compliance
• Identity Verification Documents: Retained for 7 years after account closure as required by KYC regulations
• Gaming Activity Logs: Retained for 5 years for dispute resolution and regulatory audits
• Communications Records: Retained for 3 years for customer service quality assurance
• Marketing Consent: Retained until you withdraw consent or close your account

After the retention period expires, your personal information is securely deleted or anonymized so it can no longer be associated with you.

9. International Data Transfers

uno189 operates internationally and may transfer your personal information to servers located outside Indonesia for processing and storage. We ensure that any international transfers comply with applicable data protection laws and that appropriate safeguards are in place, including:

• Ensuring recipient countries have adequate data protection frameworks
• Using standard contractual clauses approved by data protection authorities
• Implementing technical and organizational measures to protect data in transit and at rest

By using uno189 services, you consent to the transfer of your information to our international servers and third-party service providers.

10. Children's Privacy

uno189 services are strictly for individuals aged 21 and older. We do not knowingly collect personal information from anyone under the age of 21. If we discover that we have inadvertently collected information from a minor, we will delete that information immediately and permanently close the associated account.

If you are a parent or guardian and believe your child has provided personal information to uno189, please contact us immediately at [email protected] so we can take appropriate action.

11. Changes to This Privacy Policy

uno189 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other operational needs. When we make changes, we will:

• Update the "Last Updated" date at the top of this document
• Post a prominent notice on our homepage for 30 days
• Send an email notification to registered users if changes materially affect how we use or share personal information

Your continued use of uno189 services after the effective date of any changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact uno189 through the following channels:

• Email: [email protected] (displayed as plain text)
• Live Chat: Available 24/7 through your account dashboard
• WhatsApp: +62 812 3456 7890 (displayed as plain text)

Our customer support team is available around the clock to address your privacy concerns. We aim to respond to all inquiries within 24 hours, with most requests resolved within 48-72 hours.