Please read these terms carefully before using uno189 services
Last Updated: January 1, 2026 | Effective Date: January 1, 2026
In these Terms and Conditions, unless the context otherwise requires:
By creating an account on uno189, accessing our Website, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy and Responsible Gaming guidelines. These terms constitute a legally binding agreement between you and uno189.
If you do not agree with any part of these Terms and Conditions, you must not register an account or use our Services. We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the Website. Continued use of our Services after changes are posted constitutes acceptance of the modified terms. We recommend reviewing these Terms and Conditions periodically.
To register an account and use uno189 Services, you must meet all of the following eligibility criteria:
uno189 reserves the right to verify your eligibility at any time by requesting government-issued identification, proof of address, or other documentation. Failure to provide requested verification within a reasonable timeframe may result in account suspension or closure. Accounts found to belong to ineligible users will be closed immediately, and any remaining balance may be forfeited.
uno189 takes underage gambling seriously. All accounts undergo mandatory KYC (Know Your Customer) verification. Any account discovered to belong to a person under 21 years of age will be immediately and permanently closed, and all funds forfeited.
To create an account on uno189, you must provide accurate, complete, and current information including your full legal name, date of birth, residential address, email address, and mobile phone number. You may only register one account per person. Duplicate accounts are strictly prohibited and will result in closure of all related accounts and forfeiture of balances.
You are solely responsible for maintaining the confidentiality of your account credentials (username and password). You must not share your login information with any third party. All activities conducted through your account are your responsibility, regardless of whether they were authorized by you. If you suspect unauthorized access to your account, you must notify uno189 customer support immediately.
You agree to keep your account information up to date. If your contact details, address, or payment information changes, you must update your account promptly. uno189 is not responsible for any issues arising from outdated or incorrect account information, including failed withdrawals or missed communications.
uno189 is required to verify the identity of all players in accordance with anti-money laundering regulations and responsible gaming standards. You agree to provide copies of government-issued identification (KTP or passport), proof of address, and proof of payment method ownership when requested. Withdrawals may be suspended until verification is complete. We reserve the right to request additional documentation at any time.
uno189 accepts deposits via Indonesian bank transfers (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay, ShopeePay). All transactions are processed in Indonesian Rupiah (IDR). The minimum deposit is Rp 50,000. The maximum deposit per transaction is Rp 100,000,000 unless otherwise stated. Deposits are typically processed within 5 minutes during banking hours (08:00-22:00 WIB). Off-hours deposits may take up to 24 hours.
You may only deposit using payment methods registered in your own name. Third-party deposits are strictly prohibited. uno189 reserves the right to void any bets or winnings and return deposits if third-party payment is detected. You may be required to provide proof of payment method ownership before withdrawals are approved.
Withdrawals are processed to the same payment method used for deposit whenever possible. The minimum withdrawal amount is Rp 100,000. Standard withdrawal processing times are 24-48 hours for Bronze and Silver tier members. Gold tier and above receive same-day processing. All withdrawals are subject to identity verification. First-time withdrawals require full KYC documentation.
Standard withdrawal limits are Rp 50,000,000 per transaction and Rp 200,000,000 per month. VIP tier members may have higher limits. uno189 reserves the right to split large withdrawals into multiple installments for security and operational reasons. There are no fees for withdrawals, though your bank or e-wallet provider may charge receiving fees.
All financial transactions on uno189 are conducted in Indonesian Rupiah (IDR). We do not charge deposit or withdrawal fees, though third-party payment processors may impose their own charges. You are responsible for any currency conversion fees, bank charges, or e-wallet transaction fees imposed by your financial institution.
Bonuses and promotions are offered at the discretion of uno189 and are subject to specific terms and conditions. Unless otherwise stated, bonuses are available to players who have completed identity verification and made a qualifying deposit. Only one bonus may be active per account at any given time. Bonuses cannot be combined unless explicitly stated in the promotional terms.
All bonuses are subject to wagering requirements before withdrawal. The standard wagering requirement is 30 times the bonus amount unless otherwise specified in the promotion. Wagering contributions vary by game type: slots contribute 100%, live casino 10%, sports betting 50%, and table games 15%. Bets placed with bonus funds that exceed Rp 50,000 per spin/bet do not contribute to wagering requirements.
uno189 reserves the right to void bonuses and associated winnings in cases of bonus abuse, including but not limited to: creating multiple accounts to claim the same bonus repeatedly, using betting systems designed to exploit bonus terms, making deposits solely to claim bonuses without genuine play intent, or colluding with other players. Accounts found engaging in bonus abuse will be closed and balances forfeited.
You may request withdrawal of your account balance at any time. However, if you withdraw before completing wagering requirements, any remaining bonus funds and associated winnings will be forfeited, and only your original deposit and any winnings from non-bonus funds will be paid out.
All games on uno189 are governed by their respective rules, which are available within each game interface. In the event of a dispute regarding game rules or outcomes, uno189's decision is final. We use certified random number generators (RNG) for all slot and table games to ensure fair and unpredictable outcomes. Live dealer games are streamed in real-time from licensed studios.
In the event of a game malfunction, including but not limited to software errors, display errors, or network interruptions, all affected bets and payouts are void. uno189 will endeavor to resolve malfunctions promptly and fairly. If a game malfunctions after you have placed a bet but before the result is determined, your bet will be refunded to your account. If a malfunction occurs after a result but before payout, the correct payout will be manually credited once the issue is resolved.
Sports bets are governed by the specific rules of each sport and market. Settlement of bets is based on official results from the governing sports body. In cases of abandoned, postponed, or cancelled events, bets will be void and stakes returned unless otherwise specified in the market rules. Live in-play betting odds are subject to rapid change based on game flow. Bets are accepted or rejected at the discretion of uno189 based on odds at the time of placement.
uno189 is committed to promoting responsible gaming. We provide tools to help you manage your play, including deposit limits, loss limits, session time limits, and self-exclusion options. You can access these tools in your account settings at any time. If you feel that gambling is becoming a problem, we encourage you to use our self-exclusion feature or contact professional support services. See our Responsible Gaming page for more information.
The following activities are strictly prohibited on uno189 and may result in immediate account closure and forfeiture of funds:
uno189 provides gaming services "as is" without warranties of any kind, either express or implied. We do not guarantee uninterrupted or error-free service. To the maximum extent permitted by law, uno189 shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our Services, including but not limited to loss of winnings, loss of data, or loss of access to your account.
uno189 is not responsible for losses resulting from factors outside our control, including but not limited to: internet connection failures, payment processor delays, bank processing errors, natural disasters, acts of God, government actions, strikes, or other force majeure events. We are not liable for any tax obligations arising from your gaming winnings. You are solely responsible for determining and paying any applicable taxes in your jurisdiction.
You may close your account at any time by contacting customer support. You must withdraw any remaining balance before closure. Self-excluded accounts cannot be reopened for the duration of the exclusion period. Permanent self-exclusion is irreversible.
We reserve the right to suspend or close your account at any time for any reason, including but not limited to: violation of these Terms and Conditions, suspected fraudulent activity, failure to complete identity verification, extended inactivity, or at the request of regulatory authorities. If your account is closed due to breach of terms, any remaining balance may be forfeited. If closed without breach, your remaining balance will be returned after deduction of any applicable fees.
Accounts with no login activity for 12 consecutive months are considered inactive. After 18 months of inactivity, uno189 reserves the right to charge a monthly maintenance fee of Rp 50,000 or 5% of the remaining balance, whichever is less. Accounts with zero balance may be closed after 24 months of inactivity.
These Terms and Conditions are governed by international gaming regulations and the laws applicable to online gaming platforms operating in international jurisdictions. Any disputes arising from these terms or your use of uno189 Services shall first be addressed through good-faith negotiation between you and our customer support team.
If a dispute cannot be resolved through customer support, you agree to submit the matter to binding arbitration in accordance with international arbitration rules. You waive any right to participate in class action lawsuits or class-wide arbitration. The arbitration decision shall be final and binding on both parties.
If you have questions about these Terms and Conditions or require clarification on any clause, please contact uno189 customer support:
Customer support operates in Indonesian and English, with fastest response times between 08:00-22:00 WIB. We aim to respond to all inquiries within 24 hours.
By continuing to use uno189, you acknowledge that you have read, understood, and agree to these Terms and Conditions. Your continued use of our Services after any modifications to these terms constitutes acceptance of the changes.
You must be at least 21 years old and a resident of Indonesia to use uno189 services.
You are responsible for keeping your account credentials secure and not sharing them with others.
Use only payment methods registered in your own name. Third-party deposits are prohibited.
All bonuses are subject to wagering requirements. Review specific promotion terms before claiming.
Fraud, collusion, bonus abuse, and other unfair practices result in account closure and fund forfeiture.
We provide self-limit tools, reality checks, and self-exclusion options to promote safe play.
Visit our FAQ page for answers or contact our 24/7 customer support team
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